TFCU partners with our card processors, TransFund/FIS and PSCU, to provide fraud prevention services for both MoneyPlus™ Visa debit cards and TFCU credit cards. This after-hours service monitors fraud and alerts members if a transaction has been flagged.
For MoneyPlus™ card holders:
If suspicious transaction activity is reported, you will be contacted primarily through text message by Transfund/FIS as well as through email alerts.
For TFCU credit card holders:
Fraud notifications will come from PSCU through text and email alerts, in addition to phone calls.
If you are contacted by one of these fraud prevention services, you will NOT be asked to share the following information:
- TFCU account number.
- Full TFCU credit card or MoneyPlus™ card number.
- Full Social Security number.
- Online and mobile banking security question answers.
- Online and mobile banking username and password.
If you are unsure about the legitimacy of a text message, email or phone call, here are some common “red flags” to help you recognize a scam.
Pay attention to:
- The use of generic versus personalized language.
- The use of urgent and exaggerated language to create urgency.
- Grammatical mistakes.
- Embedded hyperlinks to suspicious websites.
Please contact the TFCU Member Service Center at 405-732-0324, option 6, to confirm the legitimacy of a text, email or phone call.
Visit our Member Security page for additional information about fraud prevention.