We’ve added a new multi-stage authentication (MFA) security feature to Home Branch to help keep your TFCU accounts safe and secure. Here’s what to expect when accessing Home Branch from your desktop or mobile browser:
- You will receive a multifactor authentication (MFA) code to the phone number listed on your account. This will be a one-time passcode sent to you during the log in process, so it is important that the phone numbers on your account(s) are accurate.
Quick Tip: If you do not receive a passcode because of an inaccurate phone number, please contact our Member Service Center at 405-732-0324, option 6, to update your contact information.
- If you have issues authenticating in step one, you will be prompted to answer questions based on data from your credit report, such as “Which of the following vehicles have you leased or owned?” or “Which of the following addresses have you been associated with?”
Note: While this is a new security feature to Home Branch, you may already be familiar with this authentication method from other sites.
- If you are still unable to authenticate with step two, you will be prompted to answer the security questions you set when enrolling in Home Branch. You should expect to see questions like, “What year did you graduate from high school?” and “What is the middle name of your oldest child?”
- If all three of these MFA options fail, your Home Branch account will be locked. Please call our Member Service Center at (405) 732-0324, option 6, to verify your identity, update your information and have your account unlocked.
To avoid interruption in accessing your TFCU accounts from your desktop or mobile browser, please make sure the phone numbers listed on your accounts are accurate.
To view your current contact information, click on the profile image near the log out button at the top right of your screen and select “User Profile.” You will then see options to make changes to your address, phone numbers, email and more.
As always, thank you for using Tinker Federal Credit Union.