How TFCU is Protecting Members and Employees During the COVID-19 Outbreak
As a Tinker Federal Credit Union member, your well-being is extremely important to us. TFCU is actively monitoring the Centers for Disease Control (CDC) Novel Coronavirus/COVID-19, and we are following the CDC guidelines to appropriately respond to this public health threat. Further, we are taking precautions, outlined below, to protect our members and employees. TFCU has an active team monitoring the spread and impact of this virus. This team is leaning on a well-developed business continuity plan that is reviewed and tested regularly at TFCU.
How you can help:
- Understand the COVID-19 facts. Follow the CDC’s recommendations to help you and your family stay safe.
- We encourage you to take advantage of our remote options (online, mobile and telephone account access) to limit your exposure and the exposure of our employees and other members.
- Regularly sanitize your debit and credit cards or consider using digital, contactless payment options instead. Reduce or eliminate your use of cash, when possible.
What TFCU is doing to protect our members and employees:
- We have increased cleaning and sanitization of our branch facilities and ATMs.
- We have provided employees with best practices to prevent the spread of COVID-19 and other viruses or illnesses.
- We have limited meetings and other public events, and we have established procedures for staying home if sick.
- We have temporarily waived fees for online and phone payments – Make a payment
- CUSC/CO-OP Shared Branch transactions can temporarily be completed in the drive thru – Find a participating TFCU location
At this time, normal branch hours of operation are in place. We encourage you to take advantage of our online, mobile and telephone account access options, especially if you are hesitant or unable to visit one of our local TFCU branches during this time. Additionally, you may contact our Member Service Center at (405) 732-0324.
Thank you for continuing to trust TFCU for your financial services. If you have any questions or concerns, please contact our Member Service Center at (405) 732-0324.
FAQs:
How is TFCU cleaning branches?
TFCU uses professional cleaning companies to provide hospital grade cleaning services in our branches and branch restrooms. These companies use commercially approved cleaning products to ensure objects and surfaces are thoroughly sanitized and disinfected on a regular basis.
What is TFCU doing to reduce exposure?
In addition to frequent cleaning, all branch locations have hand sanitizer available for member use, and we are encouraging best practices among our employees such as frequent and regular hand washing and refraining from touching the eyes, nose and mouth. We encourage members to use our online services in support of social distancing best practices. TFCU has suspended offering coffee for the membership in addition to removing the SaveAbles Kids Club treasure chest from the lobby to prevent the potential spread of COVID-19 until further notice.
Should I be concerned about handling cash?
While we will gladly provide you with cash at our branches and ATMs, limiting your exposure to the exchange of cash is recommended as a best practice. Instead, please consider using a regularly sanitized TFCU debit or credit card, BillPay, mobile wallet services (Apple Pay, Samsung Pay, Google Pay) and other contactless payment options.
Does TFCU have a business continuity plan that addresses the COVID-19 situation?
TFCU has an active team monitoring the spread and impacts of this virus. This team is leaning on a well-developed business continuity plan that is reviewed and tested regularly at TFCU.
Will TFCU’s hours of operation change as the COVID-19 situation develops?
It is possible that our branch hours and branch availability may change, depending on the situation. If we do make changes to our hours or availability, we will update our website at TinkerFCU.org.
Is TFCU imposing any type of transaction limits?
At this time, all transaction activities are available to our members. While your funds are in your TFCU account, they are insured up to $250,000. We encourage our members to be cautious about making excessive cash withdrawals.
What account services are available without visiting my local branch?
Home Branch (online banking):
- View account balances, e-Statements and credit card activity
- View images of cleared checks
- Review current account history
- Make TFCU loan and credit card payments
- Transfer funds between your TFCU accounts, to other TFCU members, or to your selected accounts at other financial institutions
- Order checks
- Set up account alerts
- Set up travel alerts
- Apply for loans
- Open new accounts
- Make check deposits using the Home Branch Mobile app
Member Service Center:
- Update account information
- Fraud claims
- Account and loan details
- Loan payments
- Username and password issues
- Debit and credit card issues
ATMs:
- View account balances
- Withdraw funds up to $1000 in a 24 hour period
TinkerFCU.org:
- Loan payments
Will Stock Market volatility impact TFCU?
All accounts at TFCU are insured by the National Credit Union Share Insurance Fund up to $250,000. Additionally, TFCU is financially strong, and we don’t anticipate serious negative impact to our financial standing. In good times and bad, we make sure TFCU maintains a level of capital that can weather almost any storm.
What is TFCU’s position on wearing facemasks?
TFCU follows CDC recommendations regarding facemasks. If you are sick, CDC recommends you wear a facemask when you are around other people and before you enter a healthcare provider’s office. If you are not sick, you do not need to wear a facemask unless you are caring for someone who is sick (and they are unable to wear a facemask). Facemasks may be in short supply and should be saved for caregivers. If TFCU employees prefer to wear a facemask, we will not prevent them from doing so. Source.
What is TFCU doing to take care of employees during the COVID-19 outbreak?
TFCU takes the health and safety of our employees very seriously. We are monitoring the COVID-19 situation and are already making modifications in our operations that will allow the safest possible environment while also providing our members the services they need. These precautions include regular sanitization of branches and ATMs, limiting meetings and other events, and establishing strong practices for staying home if sick.