Simply ask Alexa for the balance of your TFCU savings, checking or loan accounts.
Find out when your next TFCU loan payment is due, then ask Alexa to pay it.
Know exactly what you’re spending by asking Alexa for your account history.
Do you want to know what you can ask Alexa? Get started by saying, “Alexa, open TinkerFCU” then try one of the commands below. Be sure to say “Ask TinkerFCU…” before each command.
What is my account summary?
What are my linked accounts?
Always email me receipts.
What is my savings balance?
What is my checking balance?
Transfer $100 from checking to savings.
What is my auto loan balance?
Make my loan payment.
When is my personal loan due?
After you’ve downloaded the Amazon Alexa app, you can enable the Tinker Federal Credit Union skill.
Open the Alexa app, select Skills & Games from the menu and search “Tinker Federal Credit Union.”
The skill will take you step by step through the setup to link your accounts.
Once skill enablement is complete, you can begin asking Alexa about your TFCU accounts and loans.
Check out the User Guide for commands and tips on using the skill. For more questions, look through our FAQs below.
How do I enable the Tinker Federal Credit Union skill for my Amazon Alexa-enabled device(s)?
Open the Alexa app, tap the menu at the top left of the screen and select Skills & Games. Search for Tinker Federal Credit Union, tap Enable and follow the prompts:
When your skill has been fully enabled, you’ll see a screen that says, “Your Tinker Federal Credit Union skill was successfully linked.” You are now set up to use the Tinker Federal Credit Union skill with your Amazon Alexa-enabled device(s).
I enabled the Tinker Federal Credit Union skill for my Amazon Echo, and now I want to enable it on my Echo Show. Do I need to set that up separately?
No, once you’ve successfully linked your accounts and/or loans and enabled the skill, access to Tinker Federal Credit Union skill is available on any Amazon Alexa-enabled device.
How can I get more information on Amazon’s privacy and how my information is stored?
Please refer to Amazon’s Privacy Notice for how Amazon processes information.
I’ve enabled the skill – why can’t Alexa access my account?
Make sure you have completed all of the steps during enrollment. If your enrollment process lasts longer than 5 minutes the system will time out and indicate your skill was not successfully enabled. After you enable the skill, you also need to link your Tinker Federal Credit Union accounts and/or loans to Alexa. Open the Alexa app on your phone, find the Tinker Federal Credit Union skill, and tap “Link Account.” Follow the instructions from there. You’ll know you’re done when you see a screen that says, “Your Tinker Federal Credit Union skill was successfully linked.”
What if I don’t want Alexa to access my TFCU accounts anymore?
If you no longer want to let Alexa access your accounts, you’ll need to disable the skill. To do so, open your Alexa app and go to the Tinker Federal Credit Union skill, then click on Disable and Alexa will no longer be able to access your accounts.
What is a security PIN on the Tinker Federal Credit Union skill?
A security PIN (personal identification number) is a 4-digit code you choose so we can verify it’s really you before saying your detailed account information out loud; similar to the PIN used at an ATM. However, we recommend you make this PIN different from any other PINs (including any TFCU-associated PINs), because you will be communicating with Alexa out loud about your accounts.
What should I do if my security PIN isn’t working?
You can disable and then re-enable your Tinker Federal Credit Union skill to create a new PIN.
Will all of my accounts be linked?
The Tinker Federal Credit Union skill allows up to six (6) accounts and/or loans to be linked to the skill. You must pick at least one account or loan to link. During setup, the skill will show you a drop down of all of your linkable accounts and loans to choose from. At this time, credit cards cannot be linked to the Tinker Federal Credit Union skill.
Can I unlink one of my accounts or change which accounts are linked?
Yes, any time you want to change which accounts are linked to the Tinker Federal Credit Union skill or unlink an individual account, you will need to disable the skill and re-enable it and go through the setup process again.
How can I change my security PIN with Alexa?
You can change your security PIN by disabling and re-enabling the Tinker Federal Credit Union skill.
Is my security PIN for the Tinker Federal Credit Union skill the same as my PIN for my debit or ATM card?
No, you will choose the PIN yourself. For security purposes, we recommend making your Tinker Federal Credit Union skill security PIN different than any other PIN you use, because Alexa will be saying your information out loud.
What kind of information about my Tinker Federal Credit Union accounts can I get on Alexa?
You can get detailed information about your Tinker Federal Credit Union checking account, savings account(s) and loan(s). The Tinker Federal Credit Union skill does not have information about any of your non-Tinker Federal Credit Union accounts at other institutions. Here are some of the things you can ask Alexa about:
Can I make a loan payment with Alexa?
Yes. With the Tinker Federal Credit Union skill you can make loan payments to linked TFCU loans by transferring funds from other linked TFCU accounts; however, you cannot make loan payments to loans with other institutions or using payment methods from other institutions or to credit cards.
How do I talk to Alexa about my TFCU accounts?
To talk to Alexa about your TFCU accounts, you will say “Alexa, open Tinker.” Tinker is the invocation name for the Tinker Federal Credit Union skill. This name tells Alexa which skill you want to use.
You can ask Alexa about your credit union accounts and loans. Here are some examples of what you can ask Alexa to get started:
Do you have a user guide I can download?
Yes, here is a link to download a PDF of the Tinker Federal Credit Union skill user guide . You can also view the user guide here.
Note: TFCU will update the user guide with any changes to functionality in the Tinker Federal Credit Union skill.
My Echo is not working. What can I do?
For any Amazon Alexa-enabled device questions, please contact Amazon (or other manufacturer) customer service directly.
I can’t log in to my Tinker Federal Credit Union account on the Alexa app.
It could be that your username and/or password wasn’t input correctly. Verify that you are inputting your TFCU Home Branch username and password. If you continue to have problems logging in or if you forgot your username and/or password visit TinkerFCU.org or contact our Member Service Center for assistance at (405) 732-0324, option 6 or 1-800-456-4828, option 6.
Why did I get an error message when I tried to get my TFCU account information?
Alexa could have been refreshing information. Try asking again in a few minutes. If you want immediate account access, you can sign in to your account online through TinkerFCU.org or the TFCU Home Branch mobile banking.
Can someone else access my TFCU account information through Alexa?
Alexa will not answer questions or perform transactions without your security PIN. You should secure and protect your PIN at all times and not share it with any authorized users on your accounts; this is an extra layer of security to lock your Tinker Federal Credit Union skill.
Do I have to accept the Tinker Federal Credit Union Skill Terms of Use?
Yes, by enabling and using the Tinker Federal Credit Union Skill you agree to the applicable Terms of Use. If you do not agree with the Terms of Use, then you should not use the Tinker Federal Credit Union skill with your Alexa-enabled device(s).